Welcome to Surf Tide Motion! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium watersports gear. By accessing this website and making a purchase, you accept these terms in full.

1. General Information

Surf Tide Motion is a UK-based retailer specialising in high-quality watersports equipment including SUPs, wetsuits, bodyboards, and accessories. Our products are designed for water enthusiasts who value performance and durability.

2. User Obligations

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorised access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old to make purchases (or have parental consent)

3. Products and Services

3.1 Product Descriptions

We make every effort to display our products accurately, including descriptions, specifications, and pricing. However, minor variations may occur, and we reserve the right to update product information without notice.

3.2 Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and offer alternatives or a full refund.

3.3 Hygiene Products

For health and safety reasons, certain products (wetsuits, changing robes) can only be returned if their original hygiene liner is intact and unused.

4. Ordering and Payment

4.1 Order Process

When you place an order, you will receive an order confirmation email. This represents our acceptance of your order and the creation of a contract between us.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this will not affect orders already placed.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. Your card will be charged when we ship your items.

5. Shipping and Delivery

5.1 Shipping Areas

We ship globally except to parts of Asia and some remote locations. Please contact us if you’re unsure about delivery to your area.

5.2 Shipping Options

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, please contact us at [email protected].

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt if they are:

  • Unused and in original condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For safety reasons, we cannot accept returns of:

  • Opened personal care products
  • Used water sports equipment with signs of wear
  • Items without original packaging or tags

6.3 Refund Process

Refunds are processed within 5 business days of receiving your return. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Surf Tide Motion and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

Surf Tide Motion shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Minor variations in product appearance from website images
  • Events beyond our reasonable control (e.g., natural disasters, strikes)

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these terms periodically. The current version will always be available on our website, and we will notify you of significant changes.

12. Contact Us

For questions about these Terms and Conditions, please contact:

Surf Tide Motion
74 Grove Rd
Norwich, GB NR4L 2GG
Email: [email protected]