At Surf Tide Motion, we’re passionate about delivering premium watersports gear that meets your adventurous spirit. However, we understand that sometimes products might not be the perfect fit for your needs. Our hassle-free returns policy ensures you can shop with confidence.

Our Returns Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging with all tags attached
  • Products must be in the same condition as when you received them
  • Proof of purchase is required

Note: For hygiene reasons, wetsuits (both adult and children’s) and changing robes can only be returned if the original hygiene liner is intact and unused.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Return Merchandise Authorization (RMA) number and return instructions
  3. Securely package the item(s) with the original packaging
  4. Include the RMA number clearly on the outside of the package
  5. Ship the package to our returns center at:
    Surf Tide Motion Returns
    74 Grove Rd, Norwich, GB NR4L 2GG

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we can’t guarantee receipt of returned items.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for damaged/incorrect items)
  • You should see the refund in your account within 7-10 business days, depending on your payment provider

Exchanges

For exchanges (size, color, or different product):

  1. Follow the same return process above
  2. Clearly state in your email that you’d like an exchange and specify the replacement item
  3. We’ll process your exchange once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund and cover return shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Surf Tide Motion Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]

For exchanges, I would like: [New Product Details if applicable]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless faulty:

  • Opened personal care products
  • Used water sports equipment (SUPs, bodyboards, etc.) with signs of wear
  • Items without original packaging or tags

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you get back to the waves with gear you love!